Coronavirus Update : Online Service and In Person Service from

Inside Out Health / North Cornwall Physiotherapy

In light of the current situation and the current government and NHS guidelines, we have made the decision to offer face to face, online and telephone sessions. See below for more information.

Inside Out Health & Well being and North Cornwall Physiotherapy continue to offer our services to the community.

 

Samantha and Andrew are offering online and phone consultations for the following services:

  • Physiotherapy

  • Nutritional Advice

  • Exercise and Rehabilitation

  • Well-being and Home Care Advice & Programmes

  • Online Exercise Classes

Samantha and Andrew are offering in person appointments:

  • Physiotherapy

  • Massage

  • Nutritional Advice

  • Exercise and Rehabilitation

  • Well-being and Home Care Advice & Programmes

Our online appointment fees:

  • 30 minute online physiotherapy consultation - £40: which can include, pain management, referral to a specialist if required, home care, exercise, rehab, postural advice

  • 30 minute well being consultation - £30: which can include nutritional advice, postural and movement and exercise advice, general well being and lifestyle support and advice. 

  • Online exercise & well being classes - £10 per one hour class: which can include, nutritional advice, lifestyle home care advice, well being support including sleep, rhythms, exercise, fitness, flexibility, strengthening, back and joint rehab advice.

Our in person appointment fees:

  • Physiotherapy either £43 (30 mins) or £70 (60 mins): which can include, body work, ultrasound, pain management, referral to a specialist if required, home care, exercise, rehab, postural advice

  • Remedial Massage either £50 (60 mins) or £30 (30 mins) : which can include, body work, massage, posture awareness, exercises, nutritional advice, lifestyle home care advice, fitness, flexibility, strengthening, back, joint rehab advice.

  • 30 minute well being consultation - £30: which can include nutritional advice, postural and movement and exercise advice, general well being and lifestyle support and advice. 

We are committed to supporting the health and well being of our local community at this challenging time. Get in touch if you would like to discuss this further with us: 01208 816 666

How it works online...

  • We have a secure high quality video / audio online platform

  • We are booking over the phone or by email

  • We take payment by phone or BACS

How it works in person...

We are currently following Public Health England and Chartered Society of Physiotherapy COVID-19 infection control restrictions which means we are currently open for Physiotherapy sessions online and some face-to-face sessions provided you meet the following criteria:

  • You or anyone in your household does not currently have Covid-19, or have had symptoms in the last 14 days suggestive of Covid-19 (including fever, cough, difficulty breathing, change in sense of taste or smell).

  • You are not currently awaiting the outcome of a Covid-19 test, or swab.

  • You have not been in contact with anyone who has been diagnosed with or has symptoms of COVID- 
19 in the last 14 days

  • You or a member of your household have not been officially advised to shield, or isolate following a 
test and trace notification.

  • You are not currently subject to isolation regulations following travel, or in an area subject to local 
lockdown.

If you do not meet these criteria then we will offer you an online consultation and we cannot see you face-to-face.

We conduct a risk assessment/clinical triage before the first appointment which we ask you to sign.

Please note that due to the current restrictions we can only have one person in the clinic at a time and we are spacing our appointments to allow full cleaning/social distancing and our therapists are wearing full PPE during the consultation. This means that we are operating at less capacity than normal meaning waiting times for appointments can be longer than normal.

We are conducting a telephone or email pre-assessment, taken into consideration health vulnerability status and nature of the problem for each and every client to decide whether an online or face-to-face appointment is the best option. This includes completing forms via email, health screening for COVID-19 symptoms and temperature checks (for face-to-face appointments).



You will need to ring the door bell on arrival to the clinic and wait outside the clinic as our waiting room is currently closed. We will come and meet you at the door and screen you for any symptoms of COVID-19 and take your temperature. Please be patient as we may be finishing with another client and we will be with you as soon as possible.


We are currently able to have essential visitors only at the clinic, so please come to your appointment alone unless you are under 16 years of age or you require a guardian or translator to support you in your visit. If you would like someone to accompany you then please contact us before you attend to discuss the options.


Appointments will continue to be 30 minutes or 60 minutes. However we are currently spacing appointments apart to throughly clean between appointments and to maintain social distancing rules inside the clinic. This means we are not able to see as many people as normal, so waiting times may be longer than normal. Please ensure you book in advance to secure an appointment.


We currently are not running any classes or workshops in person at the clinic but are currently running these online. Contact us for further information.


Face masks are required to be worn the whole time inside the clinic so please bring your own face covering.


All of our therapists and reception staff will be wearing personal protective equipment (PPE) whilst working in the clinic.


We are continuously monitoring the health of our staff.


Hand Sanitising and Washing: You will be asked to sanitise your hands on arrival and departure from the clinic.


We will have a plastic box available for you to place your personal belongings and any clothes that you remove during treatment. This box is sanitised between clients.


We will be keeping the doors and windows of the clinic open as much as possible to keep the room well ventilated.


Our cancellation policy remains the same, please give 24 hours notice if you need to cancel your appointment, otherwise there will be a 50% charge. This does not apply to personal sickness and personal emergencies. If you feel unwell prior to your appointment, that is no problem and there will be no cancellation charges. We will rearrange once you are feeling better. Do not attend if you have any symptoms of COVID-19 (new continuous cough, high temperature, loss of taste or smell) but remain at home and self-isolate as per government guidelines. We will rebook your appointment after your self-isolation period is complete.


Currently there is no access to the clinic bathroom or toilet, so please ensure that you are prepared before you enter the clinic.


We recommend that you arrive with your own water bottle for hydration.


Please provide your own pen in case it is required.


Payments for treatments are currently contactless with a debit/credit card or online via BACS payment. We cannot currently accept cash or cheques.


As a clinic we are continuing to maintain stringent hygiene procedures to ensure that we remain a safe, welcoming and comfortable place to visit to enable our clients to feel at ease and reassured that they are in caring hands.


We look forward to see you soon, please contact us if you have any further questions: 01208 8166 66

 

Give us a call: 01208 816 666

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© 2017 North Cornwall Physiotherapy unless otherwise stated